Privacy Policy

Last updated: 14 August 2026

1. Who we are

This Privacy Policy explains how Prosumerism Consulting Limited ("we", "us" or "our") collects, uses, stores and protects personal information when you visit or use our website, www.prosumerism.co.uk, or otherwise communicate with us.

Our details are:

Company name: Prosumerism Consulting Limited
Registered address: 1 Brambleside, DY8 5XN
Company registration number: 17299686
Email: contact@prosumerismconsulting.co.uk
Website: www.prosumerism.co.uk

We are the data controller responsible for the personal information we process.

If you have any questions about how we use your personal information, please contact us at contact@prosumerismconsulting.co.uk.

2. Information we collect

We may collect and process the following categories of personal information.

Information you provide to us

When you contact us, request information, submit an enquiry or otherwise communicate with us, we may collect:

Name
Company name
Job title
Email address
Telephone number
Information contained in your enquiry or correspondence
Information you provide when discussing or engaging our services
Other information you voluntarily provide to us

Information collected automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

IP address
Browser type and version
Device type and information
Operating system
Website pages visited
Date and time of visits
Referring website or source
Website usage and interaction information
Information about how you navigate and interact with our website

Some of this information may be collected through cookies and similar technologies. Further information is provided in section 12 of this Privacy Policy.

3. How we collect your information

We may collect personal information:

Directly from you when you contact us
When you submit a form through our website
When you communicate with us by email or telephone
When you engage our services
Through cookies, analytics and similar technologies
From publicly available business sources, where applicable
From third-party platforms or service providers, where applicable
From business contacts and referrals

Where we obtain personal information from a source other than you, we will process that information in accordance with applicable data protection law.

4. How we use your information

We may use personal information for the following purposes:

Responding to enquiries and requests
Providing information about our services
Preparing proposals, quotations and agreements
Providing and managing our services
Communicating with clients, prospective clients, suppliers and business contacts
Managing our business relationships
Administering and operating our business
Improving our website, services and customer experience
Understanding and analysing website usage and performance
Maintaining the security and functionality of our website and systems
Sending relevant marketing communications where permitted by law
Keeping appropriate business and financial records
Complying with legal and regulatory obligations
Establishing, exercising or defending legal claims
Protecting our business, website, systems and information from misuse, fraud or security threats

We will only use personal information for purposes that are compatible with the purposes described in this Privacy Policy or where otherwise permitted or required by law.

5. Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract

We may process your personal information where this is necessary to enter into or perform a contract with you, or to take steps at your request before entering into a contract.

Legitimate interests

We may process personal information where this is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.

Our legitimate interests may include:

Managing business relationships
Responding to business enquiries
Developing and improving our services
Operating and administering our business
Maintaining website and information security
Understanding how our website is used
Communicating with existing business contacts where permitted by law

Consent

We may rely on your consent where you have given us permission to process your personal information for a specific purpose.

Where we rely on consent, you may withdraw your consent at any time.

Legal obligation

We may process personal information where this is necessary to comply with a legal or regulatory obligation.

6. Marketing communications

We may send you information about our services, news, insights, events or other business-related information where we are legally permitted to do so.

We will comply with applicable rules relating to electronic marketing communications.

You can opt out of marketing communications at any time by:

Clicking the unsubscribe link included in our marketing emails; or
Contacting us at contact@prosumerismconsulting.co.uk.

We will respect your marketing preferences and will not send you marketing communications where you have opted out, subject to any communications that we are legally permitted or required to send.

7. Who we share your information with

We may share personal information with trusted third parties where this is necessary to operate our business, provide our services, operate our website or comply with our legal obligations.

These may include:

Website hosting and website platform providers
IT and software providers
Email and communication providers
Customer relationship management (CRM) systems
Analytics providers
Professional advisers, including accountants, insurers and legal advisers
Business partners and service providers where necessary
Payment or financial service providers, where applicable
Government, regulatory and law enforcement authorities where legally required

Our website is hosted using Wix and we may use Google Analytics to understand website usage and performance. We may also use other Wix applications or third-party services from time to time.

The specific third-party services we use may change as our business and website develop. Where appropriate, we will update this Privacy Policy to reflect material changes.

We do not sell your personal information.

8. International transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place as required by applicable data protection law.

These safeguards may include an adequacy regulation or decision, appropriate contractual safeguards such as the UK International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses, or another lawful transfer mechanism where applicable.

Because we use third-party providers such as Wix and may use Google Analytics, personal information may be processed in countries outside the UK depending on the services and configurations we use.

9. How long we keep your information

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, accounting, reporting or regulatory requirements.

Our general retention approach is:

Website enquiries: We generally retain enquiry information for as long as reasonably necessary to respond to the enquiry and manage any resulting business relationship, and for a reasonable period afterwards where necessary for legitimate business or legal purposes.

Client information: We generally retain client information for the duration of the business relationship and for an appropriate period afterwards to meet legal, accounting, contractual and business requirements.

Business correspondence: We generally retain relevant business correspondence for as long as reasonably necessary for the purposes for which it was collected and to maintain appropriate business records.

Marketing information: We retain marketing information until you unsubscribe or otherwise object, subject to any lawful reason for retaining a record of your marketing preferences.

Website and analytics data: Retention periods will depend on the relevant analytics or website service and its configuration. We will retain this information only for as long as reasonably necessary for website analysis, security, performance and other legitimate purposes.

Where a specific retention period cannot reasonably be determined, we will consider factors including the nature and sensitivity of the information, the purposes for which it is processed, our legal and contractual obligations, and whether we need the information to establish, exercise or defend legal claims.

10. How we protect your information

We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, destruction or disclosure.

These measures may include appropriate access controls, security procedures, secure systems and limiting access to personal information to those who need it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or from our website.

11. Your data protection rights

Depending on the circumstances and subject to applicable legal conditions and exemptions, you may have rights under UK data protection law, including the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your personal information
Ask us to restrict how we process your information
Object to certain processing, including processing based on legitimate interests
Request transfer of your information in certain circumstances
Withdraw consent where we rely on consent to process your information

You also have the right to object to direct marketing at any time.

To exercise your rights, please contact:

contact@prosumerismconsulting.co.uk

We may need to verify your identity before responding to a request.

We will respond to valid requests within the time period required by applicable data protection law.

12. Cookies and similar technologies

Our website uses cookies and similar technologies.

Some cookies and similar technologies may be strictly necessary for the operation, security and functionality of our website. Where permitted by law, these technologies may be used without consent.

We may also use non-essential cookies and similar technologies for analytics and website performance purposes, including Google Analytics.

Google Analytics may help us understand how visitors use our website, including information about pages visited, interactions with the website, technical information and general website usage.

Where consent is required by law, we will obtain your consent before using non-essential cookies or similar technologies.

Our website may also use cookies and similar technologies provided by Wix and by other third-party services or applications that we use.

You can manage your cookie preferences through the cookie settings or cookie banner provided on our website. Where available, you can withdraw or change your consent through the same settings.

We will not use non-essential cookies or similar technologies in a way that requires consent before consent has been obtained.

The specific cookies used by our website may change as we add, remove or update website functionality, services or integrations. We will keep our cookie information under review.

For more information about the cookies used on our website and how you can manage them, please see our Cookie Policy / Cookie Settings.

13. Third-party websites

Our website may contain links to websites, services or platforms operated by third parties.

These third-party websites have their own privacy policies and terms. We are not responsible for the privacy practices, content, security or operation of third-party websites.

We recommend that you review the privacy policy of any third-party website you visit.

14. Automated decision-making and profiling

We do not currently use personal information to make decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects on individuals.

If this changes, we will update our privacy information as required by applicable data protection law.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

Any updates will be published on this page with a revised "Last updated" date.

We recommend checking this page periodically for the latest version.

16. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Prosumerism Consulting Limited
1 Brambleside
DY8 5XN

Email: contact@prosumerismconsulting.co.uk

17. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

You can find information about making a complaint through the ICO's website.